Draft for legal review. This page describes how Inkwis works today; it will be finalized by counsel before paid plans open.
Cancelling
You can cancel a paid plan at any time from Plan in the app. Your plan keeps working until the end of the period you have paid for, and then your account moves to the Free plan. No further payments are taken.
Refunds
- Subscriptions are paid monthly in advance and are not refunded for partial months, unused time or unused allowances.
- If you were charged twice, charged after cancelling, or charged an amount different from the price shown at checkout, write to support@inkwis.com within 30 days. We refund the incorrect amount in full to the original payment method; Razorpay usually completes refunds within 5–7 working days.
- Where the law gives you a right to a refund, that right applies regardless of this policy.
Changing plan
- Upgrade: applies immediately; you pay the difference for the rest of the current period.
- Downgrade: applies at the end of the current period.
What happens to your data
Cancelling or downgrading never deletes your boards. Recordings keep the retention they were created with. Limits of the new plan apply to new sessions and recordings from then on.
Questions
Write to support@inkwis.com.